FAQ - Cares Multifamily Assistance Program FAQs
Eligibility for assistance is based on your annual gross income and the size of your household.
A water bill is not necessary to complete an application.
You will be notified via email within 5 business days of submission.
Access DC Water's website and select the option to Check Application or Unit Status to enter your tracking number.
The owner's account will receive the credit within 10 days of application approval. The tenant’s credit should be applied within 60 days of application approval.
If the owner has not applied the rental credit within 60 days of the DC Water notice please contact DC Water. Also contact DC Water if the amount differs from your notification.
- You keep ten percent of the credit on the water bill.
- It demonstrates you availed every opportunity to assist tenants struggling due to the pandemic
- Helps keep good tenants
- Maintains occupancy and profitability
- Quickly reduces the owner's water bill with the MAP credit