Consecutive usage notifications:
Consecutive usage notifications is an additional feature to high usage notifications to alert you if your water is constantly running over several hours. If there is a problem with your service line, such as a broken pipe, a running toilet or a leaky faucet, these notifications might be your first indication. They may help you determine the source of any excessive usage and avoid high water bills. Please note that this service is offered as a courtesy to our customers and does not guarantee a leak will be detected.
DC Water's consecutive usage alert service is linked to a powerful tool that tracks when and how much water you use. Once you have enrolled, we'll let you know when your water usage is constant based on your selected usage and time thresholds.
Am I enrolled for consecutive usage notifications?
You're already enrolled if you are a residential customer and provided an email or phone number when creating your DCWater account.
If your premise is a multi-family or commercial class, you are not automatically enrolled into this service. You can opt-in by visiting your High Usage notification screen and selecting preference to consecutive usage notifications.
If you don't have an online account, sign up for My DC Water today.
You may also call Customer Service at 202-354-3600 or send an email to custserv@dcwater.com to request alerts via telephone. Be sure to include your name, service address, telephone number and DC Water account number.
Consecutive usage alerts schedule:
- By default, email alerts will be in real time based on constant usage for past 24 hours.
- Phone and text alerts will be sent once every 24 hours but only between 8 AM and 8 PM including weekends.
- Note: You can change the alert mechanism and/or usage and time thresholds on the user screen.
