Contact Information
General Inquiries
| Main Office | 1385 Canal Street, SE Washington, DC 20003 |
|---|---|
| Phone | 202-787-2000 (M-F 8 a.m. to 5 p.m.) |
| Fax | 202-568-6140 |
| customer.service@dcwater.com | |
| @dcwater |
Payments
| Mailing Address | District of Columbia Water and Sewer Authority Customer Service Department P.O. Box 97200 Washington, DC 20090 |
|---|---|
| Online | Sign up for My DC Water. |
Customer Service Contact Information
| Customer Service Water and Sewer Bill Information New Connections and Water Turn Offs Lead Information Note: To better serve you, please include your account number or service address when emailing us |
202-354-3600 (M-F 8 a.m. to 5 p.m.) customer.service@dcwater.com |
|---|---|
| Water and Sewer Emergency Number (24 hour) | 202-612-3400 |
| Credit and Collections | 202-354-3750 |
| Meter Operations | 202-612-3500 (9 a.m. to 5 p.m., Monday - Friday) |
| Permit Operations | 202-646-8600 |
| Drinking Water Division | 202-612-3440 drinkingwater@dcwater.com |
| TDD-TYY Hearing Impaired | 202-787-2339 |
Office of Marketing and Communications
| Office of Marketing and Communications Main Number | 202-787-2200 |
|---|---|
| Media Inquiries (Monday - Friday: 8:30 a.m. - 5:30 p.m.) |
Sherri Lewis 202-787-2209 sherri.lewis@dcwater.com |
| After-Hours Media Inquiries | 202-612-3400 |
Other Contact Information
| Wastewater Treatment Plant Operations Superintendent | 202-787-2068 |
|---|---|
| Security Office | 202-787-2479 for non emergency & 202-787-7911 for emergency (24 hours a day, 7 days a week) |
| DC Water Weather Hotline | 202-787-2340 |
| DC Water Freedom of Information Act Officer | Victoria Fleming Senior Paralegal 1385 Canal Street, SE Washington, DC 20003 202-787-2627 202-787-2254 (fax) Victoria.Fleming@dcwater.com |
| For service of legal process, including suits and subpoenas, DC Water may be served in person* or by Registered or Certified mail through Debra Mathis, Interim Secretary to the Board. | Debra Mathis Interim Secretary to the Board District of Columbia Water and Sewer Authority 1385 Canal Street, S.E Washington, DC 20003 202-787-2330 Board.Secretary@dcwater.com |
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DC Water may consent to service of process via email to the Office of the Board Secretary. If you would like to serve electronically, please email the Office of the Board Secretary at Board.Secretary@dcwater.com with a copy of the documents that you wish to serve. DC Water will then respond to confirm it has accepted the service electronically. |
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Other DC Water Offices
| Bryant Street Office | 301 Bryant Street, NW Washington DC, 20001-1707 Directions |
|---|---|
| O Street Office | 125 O Street, SE Washington DC, 20003-3551 Directions |
