Contact Information
General Inquiries
| Main Office | 1385 Canal Street, SE Washington, DC 20003 |
|---|---|
| Phone | 202-787-2000 (M-F 8 a.m. to 5 p.m.) |
| Fax | 202-787-2333 |
| customer.service@dcwater.com | |
| @dcwater |
Payments
| Mailing Address | District of Columbia Water and Sewer Authority Customer Service Department P.O. Box 97200 Washington, DC 20090 |
|---|---|
| Online | Sign up for My DC Water. |
Customer Service Contact Information
| Customer Service Water and Sewer Bill Information New Connections and Water Turn Offs Lead Information Note: To better serve you, please include your account number or service address when emailing us |
202-354-3600 (M-F 8 a.m. to 5 p.m.) custserv@dcwater.com |
|---|---|
| Water and Sewer Emergency Number (24 hour) | 202-612-3400 |
| Credit and Collections | 202-354-3750 |
| Meter Operations | 202-612-3500 (9 a.m. to 5 p.m., Monday - Friday) |
| Permit Operations | 202-646-8600 |
| Drinking Water Division | 202-612-3440 drinkingwater@dcwater.com |
| TDD-TYY Hearing Impaired | 202-787-2339 |
Office of Marketing and Communications
| Office of Marketing and Communications Main Number | 202-787-2200 |
|---|---|
| Media Inquiries | John Lisle 202-787-2616 jlisle@dcwater.com |
| After-Hours Media Inquiries | 202-612-3400 |
Other Contact Information
| Wastewater Treatment Plant Operations Superintendent | 202-787-2068 |
|---|---|
| Security Office | 202-787-2479 for non emergency & 202-787-7911 for emergency (24 hours a day, 7 days a week) |
| DC Water Weather Hotline | 202-787-2340 |
| DC Water Freedom of Information Act Officer | Victoria Fleming Senior Paralegal 1385 Canal Street, SE Washington, DC 20003 202-787-2627 202-787-2254 (fax) Victoria.Fleming@dcwater.com |
| For service of legal process, including suits and subpoenas, DC Water may be served in person* or by Registered or Certified mail through Michelle Rhodd, Secretary to the Board to: |
Michelle Rhodd Secretary to the Board District of Columbia Water and Sewer Authority 1385 Canal Street, S.E Washington, DC 20003 202-787-2330 |
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*Temporary Service of Process: During the COVID-19 Public Health Emergency, access to DC Water facilities is restricted. Service of Process is accepted by appointment only. Please contact the Office of the Secretary (Board) 202-787-2330 to schedule. Service may be made by Registered or Certified mail. |
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Other DC Water Offices
| Bryant Street Office | 301 Bryant Street, NW Washington DC, 20001-1707 Directions |
|---|---|
| O Street Office | 125 O Street, SE Washington DC, 20003-3551 Directions |
