EMERGENCY WATER OUTAGE
Apr 28, 2025 | 02:00 PM

EMERGENCY WATER OUTAGE
Apr 28, 2025 | 01:00 PM

EMERGENCY WATER OUTAGE
Apr 28, 2025 | 12:30 PM

DC Water offers eligible customers a one-time discount to get current

February 08, 2023

One-time “Catch up” offer also waives some fees and penalties
Must be paid by May 31 

DC Water has created a one-time offer for eligible customers with a past due balance. DC Water will waive some penalties and late fees, and then reduce the balance by ten percent. This incentive, called Customer Catch Up, is available to those who qualify if they pay their reduced balance by May 31, 2023.

“After the pandemic and economic downturn, DC Water continually provided a soft landing for those struggling to pay their bills,” commented CEO and General Manager David L. Gadis. “The present inflationary period is another obstacle to many of our customers and we want to extend one more creative program to help them get current.”

There is no application process and no waiting period. Eligible customers with balances outstanding for 30 days or more as of December 31, 2022, will be contacted directly by DC Water with more information. Penalties and late fees accruing after December 31, 2022, are not eligible. The full Catch Up balance must be paid by May 31. (For faster posting, customers can pay by phone at 202-354-3600 or online at mydcwater.com.) This is a one-time offer.

In striving to keep water bills affordable, DC Water created several innovative assistance programs over the last three years. The Authority was one of the first utilities in the region to offer a financial assistance program for income-eligible customers who do not directly pay a water bill. DC Water has also participated in federal emergency assistance programs.

DC Water reminds customers that there are numerous programs providing aid, and some have upper income limits that are quite high depending on the number of occupants in the household. As always, DC Water urges customers to apply for financial assistance if they are falling behind on their bills. In addition to the assistance funds, the Authority offers flexible payment plans. Please call 202-354-3600 or visit dcwater.com/cares for more information.

Latest News

Tunnel Boring Machine named Mary undergoing Factory Acceptance Testing

Her name is Mary and she’s a tunnel boring machine (TBM) capable of cutting through hard rock and boring a tunnel 21 feet in width. This month, she completed factory acceptance testing in Germany and ...

Head shot of Rabia Chaudhry Director of  Water Supply Resilience

DC Water’s efforts to build a more resilient water supply took a significant step forward with the announcement today of Rabia Chaudhry, PhD, PE, as the first Director of Water Supply Resilience. The ...

Photo of West Road where construction will take place

Beginning the week of April 21, 2025, DC Water will implement temporary traffic lane closures near Georgetown University’s Canal Road Northwest entrance to identify and mark underground utilities for ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Tunnel Boring Machine named Mary undergoing Factory Acceptance Testing
Factory Testing Complete on DC Water’s first tunnel boring machine for the Potomac River Tunnel

Her name is Mary and she’s a tunnel boring machine (TBM) capable of cutting through hard rock and boring a tunnel 21 feet in width.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
May 1, 2025
Thursday, 9:30 AM