Disputing A Bill
An owner or occupant may challenge their most recent bill by either: a) Paying the bill under protest and notifying DC Water in writing that he or she believes the bill to be incorrect; or, (b) Not paying the current charges contained in the bill and notifying DC Water in writing, within ten (10) working days after receipt of the bill of the reason(s) why the bill is believed to be incorrect.
Challenges received after the ten-day (10) period will be deemed untimely and will not stop the imposition of a penalty for nonpayment of charges or the possibility of termination of service for nonpayment. DC Water will investigate a challenged water, sewer or groundwater bill. If the bill is not paid, but a challenge is made within ten (10) working days after receipt of the bill, DC Water will suspend an owner or occupant's obligation to pay the disputed bill until he/she has been provided a written decision of the results of the investigation. DC Water's written decision will include the date that the bill should be paid.
If it is determined that the bill is erroneous, DC Water shall adjust the bill accordingly and refund any overcharges paid. If the owner/occupant is not satisfied with DC Water's decision, then he/she may request in writing an administrative hearing within fifteen (15) calendar days of the date of the decision. The owner or occupant is not relieved of the responsibility for paying all previously or subsequently rendered, uncontested water, sewer and groundwater service charges, penalties, interest, and administrative costs. For more information on your rights please visit us at dcwater.com/disputing-bill or by phone: Mon. - Fri. 8:00 am - 5:00 pm at (202) 354-3600.
Mail your letter to:
District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
Please do not include a letter with your bill and payment, since this will slow down the payment process and keep us from resolving your issue quickly.
We look forward to resolving your billing issue.
Administrative Hearing Procedure
DC Water will notify you in writing of our findings relative to your disputed bill. If you are not satisfied with the findings, you may appeal DC Water's decision by filing a request for an Administrative Hearing. We will include information about how to file this request, and the form (Administrative Hearing Petition), with our notification letter of findings. Your request for a hearing must be made within 15 days of the mailing of the notification letter.
The hearing is administered by a neutral third party, an Administrative Hearing Officer. At the hearing, both DC Water's representative and you will be able to present your case to the Administrative Hearing Officer. In most instances, the Administrative Hearing Officer will render a decision within 30 days of the close of the hearing. An adjustment to the bill in accordance with the ruling will be made. The adjusted bill is due within 30 days of the ruling. If you disagree with the ruling of the Administrative Hearing Officer you may appeal to the District of Columbia Court of Appeals pursuant to its Rules of Procedure.
While awaiting the hearing date, DC Water does not ask for payment of the disputed bill, your water service remains intact and you do not incur late penalties, fines or interest on the disputed bill. Please be advised that your request for a hearing does not constitute a challenge of any future bills or the past bills. All bills that are not awaiting an investigation or an administrative hearing must be paid by their respective due dates.
Administrative Hearing Outcomes - Decisions are not rendered each month