Alerts
EMERGENCY WATER OUTAGE
On Belmont St between 16th St and 17th St NW. ON 17th St between Belmont St and Crescent Pl NW. On Ontario Rd between Florida Ave and Kalorama Rd NWRead more >
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Contact Information

General Inquiries

Main Office 5000 Overlook Avenue, SW
Washington, DC 20032
Directions
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
E-mail info@dcwater.com
Twitter @dcwater

Payments

Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number
or service address when emailing us

202-354-3600
(M-F 8 a.m. to 5 p.m.)
custserv@dcwater.com
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (9 a.m. to 5 p.m.)
202-612-3487 (24 hours a day, 7 days a week)
Federal, Municipal, and Larger Commercial Accounts 202-354-3650
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
drinkingwater@dcwater.com
TDD-TYY Hearing Impaired 202-787-2339

Office of Marketing and Communications

Office of Marketing and Communications Main Number 202-787-2200
Chief of Office of Marketing and Communications John Lisle
202-787-2616
jlisle@dcwater.com
Media Inquiries Pamela Mooring
202-538-2773
Pamela.Mooring@dcwater.com

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2318 (24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Act Officer Victoria Fleming
Senior Paralegal
5000 Overlook Avenue, SW
Washington, DC 20032
202-787-2627
202-787-2254 (fax)
Victoria.Fleming@dcwater.com

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
Directions
O Street Office 125 O Street, SE
Washington DC, 20003-3551
Directions
M Street Office 80 M St SE 
Washington, DC 20003 
Directions