On Belmont St between 16th St and 17th St NW. ON 17th St between Belmont St and Crescent Pl NW. On Ontario Rd between Florida Ave and Kalorama Rd NWRead more >
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Contact Information

General Inquiries

Main Office 5000 Overlook Avenue, SW
Washington, DC 20032
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
Twitter @dcwater


Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
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Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number
or service address when emailing us

(M-F 8 a.m. to 5 p.m.)
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (9 a.m. to 5 p.m.)
202-612-3487 (24 hours a day, 7 days a week)
Federal, Municipal, and Larger Commercial Accounts 202-354-3650
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
TDD-TYY Hearing Impaired 202-787-2339

Office of Marketing and Communications

Office of Marketing and Communications Main Number 202-787-2200
Chief of Office of Marketing and Communications John Lisle
Media Inquiries Pamela Mooring

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2318 (24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Act Officer Victoria Fleming
Senior Paralegal
5000 Overlook Avenue, SW
Washington, DC 20032
202-787-2254 (fax)

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
O Street Office 125 O Street, SE
Washington DC, 20003-3551
M Street Office 80 M St SE 
Washington, DC 20003