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Contact Information

General Inquiries

Main Office 1385 Canal Street, SE
Washington, DC 20003
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
E-mail customer.service@dcwater.com 
Twitter @dcwater

Payments

Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number
or service address when emailing us

202-354-3600
(M-F 8 a.m. to 5 p.m.)
custserv@dcwater.com
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3500 (9 a.m. to 5 p.m., Monday - Friday)
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
drinkingwater@dcwater.com
TDD-TYY Hearing Impaired 202-787-2339

Office of Marketing and Communications

Office of Marketing and Communications Main Number 202-787-2200
Chief of Office of Marketing and Communications John Lisle
202-787-2616
jlisle@dcwater.com
Media Inquiries Pamela Mooring
202-538-2773
Pamela.Mooring@dcwater.com

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2318 
(24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Act Officer Victoria Fleming
Senior Paralegal
1385 Canal Street, SE
Washington, DC 20003
202-787-2627
202-787-2254 (fax)
Victoria.Fleming@dcwater.com
For service of legal process, including suits and subpoenas, DC Water may be served in person* or by Registered or Certified mail through Linda Manley,  Secretary of the Board to: Linda Manley
Secretary of the Board
District of Columbia Water and Sewer Authority
1385 Canal Street, S.E
Washington, DC 20003
202-787-2330
*Temporary Service of Process: During the COVID-19 Public Health Emergency, access to DC Water facilities is restricted and DC Water cannot accept service of process in person. Service may be made by Registered or Certified mail.

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
Directions
O Street Office 125 O Street, SE
Washington DC, 20003-3551
Directions