EMERGENCY WATER OUTAGE
Jul 09, 2026 | 09:26 AM

EMERGENCY WATER OUTAGE
Jul 09, 2026 | 07:16 AM

Extreme Cold Causing Leaks

January 22, 2009

Due to the extreme temperatures, the DC Water and Sewer Authority (DC WASA) has experienced a large volume of calls regarding water leaks and water-related issues. Our crews have been working around the clock since the recent cold spell, to investigate leak complaints, low pressure and no water and to perform construction repairs. Our efforts to reduce the backlog are impacted by the on-going volume of new calls being reported every day.

WASA prioritizes leaks based on severity; factors such as customer safety and potential public space damage are considered when prioritizing work. Potential environmental impact is also assessed in the prioritization and repair process.

We apologize for any inconvenience and we appreciate your bringing your concerns to our attention.

Please let us know if the problem you reported has not been addressed. You may contact us by calling our fully staffed 24 hour Command Center at 202-612-3400.

Latest News

DC Water Officials with NPS and ANC commissioners doing ceremonial groundbreaking

Today, DC Water broke ground on the Piney Branch Tunnel, the final major tunnel in our Clean Rivers Project. This work will help keep sewage and trash out of local waterways and make Rock Creek, the Potomac River, and the Chesapeake Bay cleaner for our community.

When we finish the Piney Branch Tunnel, it will hold at least 4.2 million gallons of rainwater and wastewater during heavy storms. Instead of overflowing into Piney Branch, that water will go to the Blue Plains Water Resource Recovery Facility, where it will be treated.

Photo of the drop shaft looking from above down into the bottom

Starting the week of July 13, 2026, people who live, work or travel near the Canal Road NW entrance to Georgetown University may hear controlled blasting. This work is part of our Potomac River Tunnel Project.

When blasting happens, neighbors may hear a brief noise or feel light shaking. Drivers, cyclists, and pedestrians on Canal Road NW may also be stopped for a few minutes while we safely complete each blast.

Photo of Pipe Fusing at Cabin John PI Rehabilitation Site

DC Water will continue daily Potomac River water quality testing through July 31. The testing is part of ongoing monitoring after the January 19 collapse of a section of the Potomac Interceptor, a ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

DC Water Officials with NPS and ANC commissioners doing ceremonial groundbreaking
DC Water Breaks Ground on Piney Branch Tunnel, Final Phase of DC Clean Rivers Project

Today, DC Water broke ground on the Piney Branch Tunnel, the final major tunnel in our Clean Rivers Project. This work will help keep sewage and trash out of local waterways and make Rock Creek, the Potomac River, and the Chesapeake Bay cleaner for our community.

When we finish the Piney Branch Tunnel, it will hold at least 4.2 million gallons of rainwater and wastewater during heavy storms. Instead of overflowing into Piney Branch, that water will go to the Blue Plains Water Resource Recovery Facility, where it will be treated.

Latest Blog Post
Five photos from the American Water Works Association (AWWA) ACE26 conference featuring panel discussions, technical presentations, networking, and attendees posing at the ACE26 display.
ACE26 Highlights: How DC Water Advanced the Conversation on Water
More than 80 DC Water employees joined thousands of water professionals in Washington, D.C., sharing expertise, building partnerships and advancing conversations that will help shape the future of water.
Upcoming Meeting
Date
July 13, 2026
Monday, 2:00 PM

Upcoming Events

Jul 23
Jul 25

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.