Extreme Cold Causing Leaks

January 22, 2009

Due to the extreme temperatures, the DC Water and Sewer Authority (DC WASA) has experienced a large volume of calls regarding water leaks and water-related issues. Our crews have been working around the clock since the recent cold spell, to investigate leak complaints, low pressure and no water and to perform construction repairs. Our efforts to reduce the backlog are impacted by the on-going volume of new calls being reported every day.

WASA prioritizes leaks based on severity; factors such as customer safety and potential public space damage are considered when prioritizing work. Potential environmental impact is also assessed in the prioritization and repair process.

We apologize for any inconvenience and we appreciate your bringing your concerns to our attention.

Please let us know if the problem you reported has not been addressed. You may contact us by calling our fully staffed 24 hour Command Center at 202-612-3400.

Latest News

Photo of someone using the tap water with the dates of the annual water line cleaning March 23 - May 4

Spring cleaning isn’t just for closets and cabinets. DC Water’s system gets a refresh too!

Starting March 23, DC Water will begin work that helps maintain more than 1,300 miles of water lines across the District. During this time, the disinfectant used in drinking water will temporarily switch from chloramine to chlorine through May 4. This switch helps support overall water quality throughout the year.

Workers doing ongoing rehabilitation work

As work nears completion on the initial clean-up and temporary stabilization of the areas directly impacted by the Potomac Interceptor overflows, DC Water is beginning preparations for beautification and revegetation to restore native plants, trees, and shrubs.

Before moving to the next phase of environmental rehabilitation, DC Water is working with the Environmental Protection Agency to conduct soil sampling to verify the clean-up efforts.

photos of workers with hoses vacuuming out canal

Work is ongoing to complete the initial phase of environmental rehabilitation and temporary stabilization this week in areas directly impacted by the overflows. A small section of the drainage channel along Clara Barton Parkway remains. Preliminary clean-up of the culvert, tributary, and Potomac River shoreline has also been completed.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of new bike pedestrian path and traffic detour
New Path for Capital Crescent Trail Opens at Georgetown Waterfront Park

DC CLEAN RIVERS – POTOMAC RIVER TUNNEL PROJECT
If you bike, drive, or walk through Georgetown, we’ve got changes starting this week around the Potomac River Tunnel construction on Water Street NW. The Capital Crescent Trail has a new temporary detour through Georgetown Waterfront Park, open now for cyclists between 33rd and Potomac streets NW.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting

Upcoming Events

Mar 21

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.