WASA will be performing maintenance on our Customer Information System the evening of 5/16/2006

May 16, 2006

WASA will be performing maintenance on our telephone-based Customer Information System at 202-354-3600 from 7:00 pm to 11:00 pm. You will be unable to make payments or access your account via telephone during this interruption. If you are experiencing a water/sewer emergency, our 24-hour Emergency Hotline is available at 202-612-3400.

We apologize for any inconvenience this may cause.

Latest News

Placeholder DC Water Image

Construction crews will be working around the clock on the Rock Creek Main Interceptor (RCMI) project this weekend, requiring a section of the Rock Creek Multi-use Trail to be closed and changes in ...

TBM Mary's Cutterhead being lowered into the shaft for Potomac River Tunnel

Something big is happening underground, as DC Water marks a major step forward for the Potomac River Tunnel Project. Today, crews successfully lowered the massive cutterhead for the tunnel boring machine (TBM) Mary. The 21-foot diameter cutterhead acts as a giant drill, to cut through rock and soil as Mary excavates the northern section of tunnel.

Picture of survey worker at the top of the hill off Canal Road

Beginning the week of January 12, 2026, DC Water will begin the next phase of construction for the Potomac River Tunnel Project at the Georgetown University entrance site along the Canal Road NW.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

TBM Mary's Cutterhead being lowered into the shaft for Potomac River Tunnel
DC Water Begins Lowering Giant Tunnel Boring Machine Mary Underground for Potomac River Tunnel

Something big is happening underground, as DC Water marks a major step forward for the Potomac River Tunnel Project. Today, crews successfully lowered the massive cutterhead for the tunnel boring machine (TBM) Mary. The 21-foot diameter cutterhead acts as a giant drill, to cut through rock and soil as Mary excavates the northern section of tunnel.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
January 15, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.