DC Water is pleased to announce that the new Online Dispute Form will be available for use beginning August 1, 2023. Under District Regulations for initiating a challenge, bill disputes must be submitted in writing and include the reason for the dispute. Customers can now visit the DC Water website, enter basic account information, make a few selections, add any necessary attachments, and submit a dispute online – directly to our Customer Service team. No log-in is required.
Access the Online Dispute Form
Starting August 1, 2023, the Online Dispute Form will be accessible on the DC Water dispute page: Disputing Bill. Click on the link for the Online Dispute Form.
Customers can still submit disputes in writing to our Customer Service dispute team in writing by mail or email; however, if using these methods, please allow additional time for processing:
Mail
DC Water
Attention: Customer Service Disputes
1385 Canal St SE, 3rd Floor
Washington, DC 20003
Email
BillDisputes@dcwater.com
To reach our Customer Service Department on other account-related inquiries, please call (202) 354-3600 or email Customer.Service@dcwater.com.
For representation regarding bill disputes and other account-related concerns, customers may contact the Office of the People’s Counsel.
Phone: (202) 727-3071
Fax: (202) 727-1014
TTY-TTD: (202) 727-2876
Email: info@opc-dc.gov