DC Water is pleased to announce that the new Online Dispute Form will be available for use beginning August 1, 2023. Under District Regulations for initiating a challenge, bill disputes must be submitted in writing and include the reason for the dispute. Customers can now visit the DC Water website, enter basic account information, make a few selections, add any necessary attachments, and submit a dispute online – directly to our Customer Service team. No log-in is required. 

Access the Online Dispute Form

Starting August 1, 2023, the Online Dispute Form will be accessible on the DC Water dispute page: Disputing Bill. Click on the link for the Online Dispute Form.

Customers can still submit disputes in writing to our Customer Service dispute team in writing by mail or email; however, if using these methods, please allow additional time for processing:

Mail 
DC Water 
Attention: Customer Service Disputes 
1385 Canal St SE, 3rd Floor  
Washington, DC 20003

Email 
BillDisputes@dcwater.com

To reach our Customer Service Department on other account-related inquiries, please call (202) 354-3600 or email  Customer.Service@dcwater.com.

For representation regarding bill disputes and other account-related concerns, customers may contact the Office of the People’s Counsel.

Phone: (202) 727-3071

Fax: (202) 727-1014

TTY-TTD: (202) 727-2876

Email:  info@opc-dc.gov