DC Water’s Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition.

• Reporting an Emergency to our Emergency Command Center: In case of water-related emergencies, our IVR system enables you to report the issue promptly, ensuring that our dedicated team can respond swiftly to address the situation.
• Paying Your Bill: Easily pay your water bills over the phone using our secure IVR system, ensuring a quick and hassle-free transaction process.
• Account Balance Inquiries: Obtain real-time information about your account balance, empowering you to stay up to date with your account balance and plan accordingly.
• Payment Assistance: Facing financial challenges? Our IVR system allows you to request a payment arrangement, providing flexibility and support to manage your bills effectively.
• Billing Inquiries: With our IVR system, you can easily access information and resources to address your billing-related questions. Get details about charges, payment due dates, and account statements, helping you stay informed and manage your bills effectively.
• Collections Assistance: If you require assistance regarding collections matters, our IVR system provides guidance and support. Connect with relevant resources and information to resolve outstanding issues and ensure a smooth resolution process.

We would like to inform our valued customers that ambient background noise can potentially impact the responsiveness of our Interactive Voice Response (IVR) system. While our IVR is designed to provide seamless self-service options, external factors such as noise interference may affect its performance and recognition accuracy.