Buying or Selling? DC Water makes it easy!

Your Title agent has direct access to us through our 3rd Party Portal (3PP) application. Ensure your Title agent obtains your Ownership Change Request (OCR#) from 3PP. Your first or final bill will arrive within 30 days. Please note that ownership change requests are not accepted by phone or email.

Renting or Leasing? No problem!

Tenants share the existing account with the property owner. To receive a copy of the bill in your name, the owner or authorized representative (i.e., management company) can call or email your information! See contact information and details below!

When contacting us please provide:

• A daytime phone number for the tenant, including the area code
• The service address where the tenant should be added
• The DC Water account number associated with the service address

By Email: customer.service@dcwater.com.

By Phone: 202-354-3600

Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 5 p.m. (except major holidays).  

Translation
Non-English-speaking customers can call our Customer Service line, 202-354-3600, for translation into more than 94 languages.

Los clientes que requieran ayuda en otros idiomas además del inglés pueden llamar a nuestra línea de Servicio al Cliente, 202 354 3600, para obtener traducción a más de 94 idiomas. 

Deaf or Hard of Hearing
Deaf or Hard of Hearing customers can call 202-354-3677 for TDD-TYY services.

• Third Party Portal Link – https://3pp.dcwater.com
• Third-Party Contact – In accordance with D.C. Law 22-104, the "Community Residential Facilities Third-Party Notice of Utility Disconnection Requirement Act of 2018” (the Act), the District of Columbia Water and Sewer Authority’s Third Party Designation and Notification Form assists customers, such as assisted living residences, community residence facilities, or nursing facilities operating in the District of Columbia as defined by the Act, to designate another person or an agency to be the customer’s Third-Party Contact. This designation authorizes the Third-Party Contact to receive a copy of any notification.
• Management Companies – Management Companies can gain access to account information once the owner allows access. Use this link to sign up https://www.mydcwater.com