Business Diversity and Inclusion FAQs

Yes, both owners and management companies may link multiple accounts to their profile, however, only one owner and one management company can be associated with an account.

You will need the DC Water Account Number, Service Address, and the Owner's Last Name to register. The registration and login portal can be accessed at mydcwater.com.

Yes, both paper and electronic billing are available for owners, whereas non-owners are restricted to electronic billing.

We do not currently offer mobile applications. However, you can access your account online by visiting mydcwater.com.

To make a payment, visit mydcwater.com, select One-Time Payment, and enter the required payment information.

Individuals seeking online access to their account are eligible to register. This applies to property owners, management companies, and non-owners. Non-owners include tenants, third parties, and other individuals associated with a property.

There are three types of profiles: owner, management company, and non-owner. These profiles generally offer similar account access and functionality. However, non-owner registrations require approval from either the owner or management company.

Yes, a property may have associated owner and management company profiles as well as multiple non-owner profiles.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Christening of TBM Emily with DC Water Interim General Manager Matt Brown holding bottle of tap water to christen Emily
DC Water Welcomes the Community Underground to See the Potomac River Tunnel and Christens Tunnel Boring Machine Emily

DC Water celebrated the christening of Emily today. It’s the second giant tunnel boring machine (TBM) that will help build the 5.5-mile Potomac River Tunnel. The celebration continued with Community Day. Residents and families met Emily and stepped inside the tunnel where she will soon begin digging.

Latest Blog Post
Emergency supplies arranged on a table, including bottled water, canned food, a backpack, first aid kit, flashlight, phone, medication and other essential items.
Simple Ways to Stay Prepared at Home
A few simple steps can help your household prepare for severe weather and temporary water or sewer service interruptions.
Upcoming Meeting
Date
October 8, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.