To better serve you, Customer Service will be closed on February 19 from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.

DC Water Customer Care will be closed on Monday, February 17th, in observance of President's Day. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call 202-354-3600, or visit mydcwater.com 24 hours a day. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.

To better serve you, Customer Service will be closed on January 15th from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.

Due to scheduled maintenance, the MY DC Water portal and IVR services will be temporarily unavailable from Friday, January 10th at 10:00 PM to Sunday, January 12th at 7:00 PM. During this time, our self-service options will not be available. However, our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience as we complete this essential work.

DC Water Customer Service will be closed on January 9th in observance of a national day of mourning for President Carter. We will reopen on Friday, January 10th, at 8:00 AM. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment, please call 202-354-3600, option 2, or visit www.mydcwater.com, available 24/7. We appreciate your patience during this time and thank you for allowing DC Water to serve you.

Due to scheduled maintenance, the MY DC Water portal and IVR services will be temporarily unavailable from Friday, January 10th at 10:00 PM to Sunday, January 12th at 7:00 PM. During this time, our self-service options will not be available. However, our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience as we complete this essential work.