DC Water will be performing scheduled maintenance from Friday, November 1, 2024, at 7:00 PM EST to Saturday, November 2, 2024, at 8:00 PM EST. During this period, phone payments and account access will be unavailable. You can still make payments and manage your account online at mydcwater.com. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience and appreciate your patience.

DC Water Customer Care will be closed on Monday, October 14th, in observance of Indigenous People’s Day. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call 202-354-3600, or visit mydcwater.com 24 hours a day. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.

DC Water will be performing scheduled maintenance on Saturday, 10/26/24 10:00 PM EST – 11:00 PM EST. During that time, payments over the phone and online account access will be unavailable. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience and appreciate your patience.

Please note, Permit Operations has updated the process for requesting tap and meter sets. Customers and contractors are now required to submit tap and meter set requests together. Click here to read more about the new process.  

DC Water Customer Service will be closed on Wednesday, June 19th, in observance of Juneteenth and reopen on Thursday, June 20th, at 8:00 AM. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment, please Call 202-354-3600, option 2, or visit www.mydcwater.com 24 hours a day /7 days a week. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.