Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, September 21, 2025, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, September 17, from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Saturday, September 13, 2025, from 11:30 PM through Sunday, September 14, 2025, at 2:30 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Saturday, September 6, 2025, from 9:00 PM through Sunday, September 7, 2025, at 3:00 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience. 

DC Water is currently experiencing technical difficulties with the online bill viewing feature through the My DC Water portal. We are actively working to restore this functionality as quickly as possible. In the meantime, to access your account balance and due date, we encourage customers to use our Self-Service Hotline at 202-354-3600 for the most up-to-date information. We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.