DC Water will be performing scheduled maintenance on Saturday, 9/14/24 8:30 PM EST – and ending Sunday, 9/15/24 3:00 AM EST. During that time, payments over the phone and online account access will be unavailable. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience and appreciate your patience.

Please note, Permit Operations has updated the process for requesting tap and meter sets. Customers and contractors are now required to submit tap and meter set requests together. Click here to read more about the new process.  

DC Water Customer Service will be closed on Wednesday, June 19th, in observance of Juneteenth and reopen on Thursday, June 20th, at 8:00 AM. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment, please Call 202-354-3600, option 2, or visit www.mydcwater.com 24 hours a day /7 days a week. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.

Please be advised that Saturday May 18, 2024, from 9 PM to 12 AM eastern standard time, DC Water will be performing system maintenance.  During this time customers will not have access to account information or to make payments via the MYDCWATER online portal. Customers are advised to contact our IVR system 24/7 by calling 202-354-3600 for account information or to make payments. We apologize for any inconvenience this may cause you.  

DC Water has Lifted the Boil Water Advisory. All DC Water customers in the impact area under the boil water advisory can use tap water for all purposes. Click here for instructions and full details.