DC Water values your perspective. We invite you to take part in our 2024 Voice of the Customer Survey, which will be conducted from July 1 to August 11. Your insights are instrumental in enhancing our services and adhering to our strategic plan, Blueprint 2.0. Our goal is to exceed your expectations.

If you haven’t received the survey invitation via email, you are still welcome to contribute by accessing the survey through this link.

The survey is concise, requiring approximately 5 minutes to complete. This is an opportunity for you to express your views and suggest improvements. Your feedback is highly valued, as it ensures that we maintain the highest standards of service. We appreciate your assistance and are committed to your satisfaction as we meet your water needs.

Voice of the Customer Survey