Your DC Water bill at work

The median age of water pipes in the District of Columbia is 79 years. This means half of the 1,300 miles of pipe under the streets was installed before 1936. For many years, customers did not pay for the maintenance of this system. Now, as our pipes begin to pass their life expectancy, DC Water is aggressively working to upgrade the system.

Dedicated Funding

Beginning on October 1, 2015, DC Water has separated the cost of replacing aging pipes from general consumption charges. We studied other utilities nationwide to find the best way to pay for this additional investment. We found that the most equitable solution is a fixed fee based on the amount of access to the water system a property needs. The new "Water System Replacement Fee," which is based on the size of your water meter, ensures there is a stable, dedicated funding source to replace our aging water system. Even with the Water System Replacement Fee, it will take 100 years to replace all of the water pipes in our system. Customers enrolled in the Customer Assistance Program (CAP) do not pay the fee.

This program raises approximately $40 million to replace 1% of our water infrastructure every year. That includes the pipes, valves, and pumps used to distribute clean drinking water to all of our customers across the District. That’s also double the national average.

General Manager George Hawkins explained the need for the additional investment in this video, shared with customers before the fee was implemented.

 

 

 

 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Christening of TBM Emily with DC Water Interim General Manager Matt Brown holding bottle of tap water to christen Emily
DC Water Welcomes the Community Underground to See the Potomac River Tunnel and Christens Tunnel Boring Machine Emily

DC Water celebrated the christening of Emily today. It’s the second giant tunnel boring machine (TBM) that will help build the 5.5-mile Potomac River Tunnel. The celebration continued with Community Day. Residents and families met Emily and stepped inside the tunnel where she will soon begin digging.

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Upcoming Meeting
Date
October 8, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.