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Beware of scam callers

April 02, 2020

DC Water reminds customers to be wary of any scams, including phone scams demanding payment for continued water service or offers of special water filters to provide protection from COVID-19.
 
DC Water is not disconnecting customers during this pandemic and even went a step further, restoring service for those recently disconnected.  

DC Water is contacting past due customers to make payment or payment arrangements; however, we will never ask for personal payment information over the phone. The customer may pay by mail, Western Union, phone (202-354-3600), or the mydcwater.com website.

Customers can also sign up to view their account and make payments online at mydcwater.com. For any questions or concerns, please email customer.service@dcwater.com or use the Report a Problem feature on our website: dcwater.com/problem.
 
As far as the water filter scam, DC Water reminds customers that the disinfectants used to treat District drinking water are effective against COVID-19. Tap water is safe from the virus. We continue to monitor the water quality, repair broken water mains and maintain the distribution system to provide this critical resource in the battle against this coronavirus.
 
“We are taking unprecedented steps to protect our customers,” said Armon D. Curd, DC Water Executive Vice President, Customer Experience. “Please stay informed, stay safe and stay vigilant against scammers.” 

If you suspect you have been impacted by a scam, call your local police department non-emergency number immediately to report it. Please let us know if you believe you have received a water scam communication. You can use the Report a Problem function on our website, selecting the "Other" category. Additionally, please share this information with friends and colleagues who could potentially become victims of these scams.

To keep up to date, visit DC Water’s COVID-19 webpage or coronavirus.dc.gov or one of the following:

District of Columbia Department of Health
Maryland Department of Health
Virginia Department of Health