At DC Water, we take great care to ensure that our customers and visitors are always aware of any events that might affect our services. High Usage Alerts, Consecutive Usage Alerts, Workzone alerts, Emergency alerts, and News Releases keep our customers informed and engaged.
- High and Consecutive Usage Notifications will allow you to stay on top of your water usage to avoid any unexpected surprises. Sign up for usage notifications to keep track of your water consumption and receive alerts if anything seems out of the ordinary.
- Workzone Alerts once alerted, you'll be informed about the location of crews working near you, giving you peace of mind and allowing you to plan your day accordingly.
- Emergency Alerts offer urgent updates, which will notify you of critical service updates or water quality advisories in your area.
Sign up for High Water Usage Alerts (HUNA) to receive notifications about unusually high water usage in your home. HUNA can help you detect issues like broken pipes or leaks, potentially saving you from high water bills. Note that this service is a customer courtesy and not a guaranteed leak detection system.
To sign up:
- If you are already registered at MyDCWater.com, you are automatically enrolled for HUNA alerts. If you are not already registered , sign up today at MyDCWater.com.
- You may choose only one notification option by visiting your online account, selecting "water usage history," and then setting your high usage notification preference.
DC Water's HUNA service monitors your actual transmitted daily, monthly, and yearly water usage. If your water usage significantly increases for four consecutive days, you'll be notified. Reasons for increased water usage may include leaks, unattended hoses, plumbing issues, or common activities like having more people at home, doing more laundry, or working on plumbing or landscaping projects.
If you have questions or want telephone alerts, call Customer Service at 202-354-3600 or email customer.service@dcwater.com.
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