Carolyn  MacKool

Carolyn MacKool

Director, Customer Care

Carolyn MacKool serves the Authority as Director, Customer Care.  Ms. MacKool came to DC Water from DTE Energy where she had served in several capacities since 1989, most recently as Director of Business Process Optimization.

As Director, Customer Services, Ms. MacKool is responsible for fostering productive relationships with internal business partners and external stakeholders in support of the Authority’s strategic mission.

As part of these duties, Ms. MacKool will also be tasked with establishing a comprehensive, quality customer service program based on service level agreements (SLAs), performance metrics and stretch goals with an emphasis on improving the customer experience.

Ms. MacKool holds a Bachelor’s degree in Accounting and Economics from the University of Michigan.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of slope near Georgetown University
DC Water to Begin Slope Stabilization Work on Canal Road in advance of Potomac River Tunnel Project

Lane Closure Expected to Impact Commuters from DC, Maryland, and Virginia

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
August 14, 2025
Thursday, 1:00 PM