DC Water employs about 1,000 skilled workers who work at many sewer and water system locations throughout the District of Columbia, seven days a week. We make every effort to restore any disturbed areas and reimburse customers who have experienced loss or damage as a result of work performed by DC Water.
If you believe your injury, vehicle or personal property damage was a result of an accident or work performed by DC Water, please submit a written statement to DC Water's Risk Management Office with details surrounding your loss event. Your statement should include:
- Your full name, address, day and evening phone numbers;
- Exact incident location/address (be as specific as possible);
- Time and date of incident;
- The cause of the damage or injury or circumstances under which the damage or injury was sustained (explain, in detail, why DC Water should be liable for the damage or injury);
- Any other pertinent information that will assist us with investigating your claim
For personal property claims/losses, you may also complete the Property Damage Form. Be sure to fill in the entire form and include any information that will assist us with investigating your claim, such as police report, if appropriate; repair receipt(s); plumber's statement/receipt, if appropriate; photos of your damage; medical bills and/or medical reports, if appropriate.
If you have questions or concerns regarding repairs or restoration following recent construction work near your property and in public space, please call (202) 612-3400.
You may submit your claim in either of the following ways:
Email the form to RiskManagement@dcwater.com
Fax the form to 202-787-2471
District of Columbia Water and Sewer Authority
Office of Risk Management
5000 Overlook Avenue, S.W.
Washington, DC 20032
If you need additional assistance or want to speak with someone in the Risk Management Office, call 202-787-2050 between 8 a.m. and 5 p.m., Monday through Friday.
What to Expect
The Risk Management Office will attempt to resolve your claim as quickly as possible; however, we may need more time to fully investigate your claim before the insurance company can make a decision.
Here is what you can expect after you submit your claim:
- Risk Management will send you a confirmation your claim was received and we will investigate your matter internally.
- If Risk Management has sufficient information/documentation, you will receive a letter advising your claim was referred to DC Water's insurance administrator with the claim number assigned.
- If more information is required to assist us with the investigation, we will send you a letter requesting the additional information.
- The claim will be assigned to an insurance adjuster for continued handling.
- The adjuster will complete the investigation and submit a claims recommendation to DC Water indicating the claim should be accepted or rejected.
- You will be notified by the adjuster of the final claims decision. This may include but not be limited to settlement, payment for loss/damage or denial.
Appealing Your Claim Decision
DC Water's insurance administrator will notify you in writing of the findings related to your claim. If you are not satisfied with the findings and can provide new factual information or documents that will further support your claim, you may submit your written request for reconsideration to the insurance administrator and DC Water risk manager, using the claims contact information above. Within 30 days of receiving your request for an appeal, we will review your claim and notify you of our findings by mail.