Do not flush paper towels, wipes or facial tissues—they clog your pipes and our pumps!

March 27, 2020
Don't flush wipes image

As toilet paper is now so hard to find, many District residents and employees are turning to alternatives. If you must use something other than toilet paper, please be sure to discard it in the trash.

Only toilet paper is designed to break apart in pipes and sewers. Toilet paper goes through extensive testing to ensure that it disintegrates as it is flushed, other products remain intact and obstruct pipes.

Don’t be fooled by wipes packaging claims that these products are flushable. They are not. These and other alternatives may make it down your toilet, but they cause a number of problems on their journey to the wastewater treatment plant. They can, and do, clog pipes causing backups in homes and neighborhoods. Wipes, and other tp alternatives, form giant globs that tangle and damage DC Water’s sewer pumps.

“We know these are trying times,” said DC Water CEO and General Manager David L. Gadis. “But one simple action – to throw these items in the trash rather than flushing them – can save you from even further disruption—and plumber’s fees. Water and sewer services are critical in solving this current health crisis. Please protect our systems and your health.”

More information on protecting your pipes can be found at protectyourpipes.org/

Wipes stuck in equipment at DC Water's Potomac Sewer Pumping Station.

 

Latest News

Photo of temporarily relocated section of Piney Branch Parkway

Following a 27-day closure, DC Water will reopen a section of Piney Branch Parkway between Arkansas Avenue and Beach Drive NW early Monday morning, restoring an important cross-town connection for thousands of District commuters. During the closure, a section of the road was temporarily relocated for construction of DC Water’s Piney Branch Tunnel Project.

Graphic saying BWA lifted and listing areas and map in Upper Northwest DC including some or all of the Chevy Chase DC, Friendship Heights, Tenleytown, AU Park, Spring Valley, Cleveland Park, Woodley Park, Van Ness, Glover Park, Wesley Heights, and Cathedral Heights

** Advisory is Lifted as of 9:00 P.M., June 6, 2026**

DC Water has lifted the precautionary Boil Water Advisory for parts of Upper Northwest DC after testing confirmed the water is safe to drink. All customers in the impacted area may use tap water for all purposes after following the instructions provided below.

Map of impacted areas in Upper Northwest areas in  Chevy Chase DC, Friendship Heights, Tenleytown, AU Park, Spring Valley, Cleveland Park, Woodley Park, Van Ness, Glover Park, Wesley Heights, and Cathedral Heights

Impacted neighborhoods include areas of Chevy Chase DC, Friendship Heights, Tenleytown, AU Park, Spring Valley, Cleveland Park, Woodley Park, Van Ness, Glover Park, Wesley Heights, and Cathedral Heights

The District of Columbia Water and Sewer Authority (DC Water) issued a Boil Water Advisory today for some customers in Northwest DC that experienced a loss of water pressure on Friday, June 5, 2026, impacting 4,970 customers.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Photo of temporarily relocated section of Piney Branch Parkway
Piney Branch Parkway Section to Reopen Monday, Restoring a Key Route for DC Commuters

Following a 27-day closure, DC Water will reopen a section of Piney Branch Parkway between Arkansas Avenue and Beach Drive NW early Monday morning, restoring an important cross-town connection for thousands of District commuters. During the closure, a section of the road was temporarily relocated for construction of DC Water’s Piney Branch Tunnel Project.

Latest Blog Post
DC Water General Manager and CEO David Gadis recognizes Lily MacDonald during the May Board of Directors meeting.
From Classroom to Community: A Student Spotlight on DC Water's SPLASH Program
A speechwriting assignment became a call to action for water access and affordability through DC Water's SPLASH program.
Upcoming Meeting
Date
June 18, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.