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Jul 06, 2026 | 01:11 PM

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Jul 06, 2026 | 04:30 AM

Do not flush paper towels, wipes or facial tissues—they clog your pipes and our pumps!

March 27, 2020
Don't flush wipes image

As toilet paper is now so hard to find, many District residents and employees are turning to alternatives. If you must use something other than toilet paper, please be sure to discard it in the trash.

Only toilet paper is designed to break apart in pipes and sewers. Toilet paper goes through extensive testing to ensure that it disintegrates as it is flushed, other products remain intact and obstruct pipes.

Don’t be fooled by wipes packaging claims that these products are flushable. They are not. These and other alternatives may make it down your toilet, but they cause a number of problems on their journey to the wastewater treatment plant. They can, and do, clog pipes causing backups in homes and neighborhoods. Wipes, and other tp alternatives, form giant globs that tangle and damage DC Water’s sewer pumps.

“We know these are trying times,” said DC Water CEO and General Manager David L. Gadis. “But one simple action – to throw these items in the trash rather than flushing them – can save you from even further disruption—and plumber’s fees. Water and sewer services are critical in solving this current health crisis. Please protect our systems and your health.”

More information on protecting your pipes can be found at protectyourpipes.org/

Wipes stuck in equipment at DC Water's Potomac Sewer Pumping Station.

 

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Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Photo of the drop shaft looking from above down into the bottom
Controlled Blasting to Begin for Potomac River Tunnel Work Near Georgetown

Starting the week of July 13, 2026, people who live, work or travel near the Canal Road NW entrance to Georgetown University may hear controlled blasting. This work is part of our Potomac River Tunnel Project.

When blasting happens, neighbors may hear a brief noise or feel light shaking. Drivers, cyclists, and pedestrians on Canal Road NW may also be stopped for a few minutes while we safely complete each blast.

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Upcoming Meeting
Date
July 8, 2026
Wednesday, 9:30 AM

Upcoming Events

Jul 23
Jul 25

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.